A $10M system investment doesn't fail at go-live because of bad software. It fails because the people using it weren't ready. Operational readiness is the discipline of closing that gap — through rigorous assessment, documented process, and training that actually transfers to the job.
Undocumented processes are institutional knowledge waiting to walk out the door. I build clear, role-specific standard operating procedures that survive turnover and scale with the organization.
Training is only as good as the system behind it. I design and manage end-to-end training programs — from needs analysis through delivery, measurement, and continuous improvement.
You can't manage what you don't measure. Readiness assessments give leadership an objective, data-driven baseline before go-live — and a roadmap to close gaps before they become incidents.
Use this checklist to take a quick pulse on your organization's readiness before a major system or process change. Check every item that is currently true for your project.
This is a directional tool, not a formal assessment. A score below 70% is a strong signal that structured change support is needed before go-live.
Readiness Score
No items checkedA national services company deploying Salesforce to 1,800 field and office staff across 30 locations. Significant resistance from senior field personnel. Prior ERP rollout two years earlier had a 40% adoption failure rate — leadership was not willing to repeat the experience.
Whether you scored 40% or 90% on the checklist above — there's a structured path to close the gap. Let's talk about where your organization is and what it takes to get mission-ready.